What do I do if I have a delicate garment that needs to be hand-washed?

When you have delicate garments that need to be hand-washed, we ask that you separate these items from the rest of your clothes by placing them inside a bag within your larger laundry bag. Be sure to include a note that says “Hand Wash Only” with the item and we will take care of the rest.

Can someone else give my laundry bag to the driver?

We understand that there may be times you won’t be able to give your laundry to our driver and need someone else to take care of it for you. If you will not be present on your scheduled pick-up day, we will be happy to accept your bag from someone else. Since we value your privacy and security, however, we will not drop-off your laundry to anyone other than yourself unless you specifically contact us and instruct us otherwise. This is part of our process to maintain the security of your personal laundry items.

When do I pay for your laundry services?

At Las Lavanderia, we process payments via our secure processor prior to delivery.

What if I miss my pick-up/drop-off time for laundry services?

Since we work hard to ensure that all of our clients receive their laundry on schedule, a missed pick-up or missed drop-off fee may be assessed if you miss your scheduled pick-up or drop-off. You can avoid these additional fees by notifying our team and rescheduling your pick-up, or drop-off, at least three hours prior to your scheduled time. Please note: If you have pre-paid for services, you will not be refunded for missed pick-ups.

What happens if I leave personal items in my pockets?

We ask that you ensure all personal items have been removed from your pockets prior to your scheduled laundry pick-up. In the event that we find personal items in your pockets, we will return them inside a sealed bag along with your laundry.